Frequently Asked Questions
WHY IS FULL SPECTRUM CBD BETTER THAN BROAD SPECTRUM CBD OR CBD ISOLATE?
CBD, short for cannabidiol, is a chemical compound naturally found in the cannabis plant. Hemp is cannabis that has less than the federal legal limit of 0.3% THC (the psychoactive ingredient in cannabis that gets you high). We never use CBD isolates or broad spectrum CBD, as these are often created using harsh chemical extraction methods to separate the CBD from the other beneficial parts of the cannabis plant. Instead we extract full-spectrum CBD from the whole hemp plant. This means you get to experience the full benefits of CBD with the added "entourage effect" of the naturally occurring terpenes, volatile oils, and other cannabinoids (e.g. CBN, CBG) found in the whole plant. As herbalists, we trust in the intelligence of the whole plant, and will almost always advise consumers to choose full spectrum CBD over CBD isolates and broad spectrum CBD. Like humans, the whole plant is also greater than the sum of its parts!
WHAT LOCATIONS DO YOU SHIP TO?
We ship to most countries. If you are placing an order and do not see your country listed during checkout, please contact us to see if we can ship to you. Given that laws around CBD and hemp are frequently changing, where we ship is subject to changes based on local, national, and international regulations. In the meantime, let's imagine a world where the healing power of hemp is available to everyone!
HOW DO YOU GUARANTEE THE QUALITY OF YOUR PRODUCTS?
We make every effort to be transparent in our labeling, and while our formulations are proprietary, we believe in full disclosure of our ingredients so you can make an informed decision about what you put in and on your body. We source our materials from reputable suppliers of herbs, oils, butters, and waxes. When possible, we use certified organic ingredients and sustainable manufacturing and all our products are tested for potency by a third party independent laboratory. Certificates of Analysis are available on the site and also by scanning the QR code on your product's packaging.
WHAT ARE YOUR RETURN + SHIPPING POLICIES?
We strive to ship all products 7-14 business days from the date your order is placed, although we usually can ship your items to you sooner! We will always communicate with you when we anticipate delays. Please be mindful that Covid-19 shipping delays caused by the increased demand for deliveries and modified practices by our shipping partners may happen. We appreciate your compassion, grace, patience, and understanding. We do not offer returns or refunds, however, in the unlikely event that your items are damaged during transit, we are happy to send you a replacement.